You do not have to create a customer account to order from Rich & Royal. You also have the option of ordering as a guest. Your details will not be saved.

You can place your orders in your Rich & Royal
To create your own free account, you can
Simply register here .

Unfortunately, you cannot change your completed order afterwards. However, you can cancel your order by phone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible at: +49 (0) 71 41 / 956 94 20

Cancellation of your order is only possible if the goods have not yet been packaged, i.e. shortly after you have placed your order. In this case, please contact our customer service as soon as possible by phone at: +49 (0) 71 41 / 956 94 20

Unfortunately, the delivery address for an order that has already been placed cannot be changed. However, you can cancel your order by phone shortly after receipt and then place a new order yourself. In this case, please contact our customer service as soon as possible at: +49 (0) 71 41 / 956 94

We ship to the following countries and regions: Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Belgium, Denmark, Hungary, Poland, Portugal)

Please use the following shops:

Shipping to Germany, Austria & EU: richandroyal.com

Shipping to Switzerland: richandroyal.ch

There is a chance that your desired item will be available again. However, we cannot guarantee this. We will be happy to inform you as soon as an item is back in stock. To do this, open the item's details page and select your desired size. Enter your email address for our back in stock alert. You will be notified as soon as your desired item is available again.

As part of promotions, the price of articles is reduced temporarily or permanently. However, the price shown at the time of the order applies to an order. Unfortunately, we cannot grant subsequent price adjustments to the ordered goods.

For Germany & Austria:

You can pay for your order with us either by invoice via Klarna, PayPal, PayPal installment payment or credit card (VISA and MasterCard).

Please note: If you have chosen the payment method "Invoice with Klarna", the entire invoice processing will be handled directly through your Klarna account.

Your credit card account will be charged when the order is completed.

Please note our terms and conditions regarding the respective payment options.

For other EU countries and Switzerland:

You can pay for your order either by credit card (VISA and MasterCard) or by PayPal.

Your credit card account will be charged once your order is completed.

Please note our terms and conditions for the respective payment methods.

In Germany, Austria and some other EU countries you can pay by invoice via Klarna.
Please note that the entire invoice processing takes place directly through your Klarna account.

Yes, with PayPal installment payments. Select PayPal as your payment method. Check whether PayPal installment payments are displayed as a payment method in your PayPal account. Select installment payments (if PayPal installment payments are displayed), submit the application and confirm your details. Agree to the credit check and accept the installment payment agreement. Make a binding application for PayPal installment payments and then confirm the purchase.

Pay with your MasterCard or Visa at no extra cost.

If you have a discount code, you can enter it in the "Discount code" field during the payment process and click "Apply". The invoice amount of the order will then be reduced accordingly.

Only one discount code can be redeemed per order. The discount will be immediately displayed and deducted in the shopping cart.

Shipping to: Germany:

- For free

Shipping to Austria:

- For free

Shipping to Switzerland - 10.00 CHF

Shipping to other EU countries - 10,00€

The delivery time for standard shipping via DHL in Germany is 2-5 working days.

You can easily monitor the status of your order at any time using the shipment tracking. We will send you the shipment tracking number by email in your shipping confirmation.

Please note that during promotions, delivery times may be longer due to increased order volume.

We deliver quickly and safely with DHL.

We ship to the following countries and regions:

Germany, Austria, Switzerland and Europe (Czech Republic, Spain, France, Italy, Great Britain, Ireland, Luxembourg, Latvia, Netherlands, Romania, Slovenia, Belgium, Denmark, Hungary, Poland, Portugal)

Please use the following shops:

Shipping to Germany, Austria and other EU countries: richandroyal.com

Shipping to Switzerland: richandroyal.ch

You can easily monitor the status of your order at any time using the shipment tracking. We will send you the shipment tracking number by email in your shipping confirmation.

You can return items via DHL and Hermes collection points.

If you are not satisfied after your purchase or change your mind, you have 30 days to decide whether you want to keep the items you ordered.

Please note the following:

1. For returns from abroad, you are responsible for the return shipping. For returns from Germany and Austria, we cover the shipping costs.

2. The return form is included with your order. Fill it out completely and put it in the package you are returning.

3. Stick the free DHL / Hermes return label clearly visible on the outside of the package

4. Bring the package to your nearest DHL or Hermes post office or Packstation

Please note: Returned items must be unworn, in their original packaging and in the same condition in which you received them.

You have 30 days after receiving your order to return the goods.

If you are not satisfied with the quality of an item you have ordered, you can of course make a complaint. To do so, please send 1-2 photos showing the defect to our customer service at [email protected] . After we have checked it, we will let you know promptly whether the complaint is accepted. If so, enter the reason for your complaint on the return slip and send it back to us. After processing, you will receive the credit via the original payment method.

If you no longer have a return slip, please contact our customer service. They will send you a new return label by email so that you can send your complaint back to Rich & Royal free of charge.

If you purchased the items in a Rich & Royal branch or retailer, please visit the relevant branch or retailer.

We only accept returns and complaints for goods purchased in the Rich & Royal online shop.

If an item delivered by us is damaged or not OK in any way, you can of course send the item back to us free of charge using the return slip, stating the reason for the return. As soon as the item has arrived and been checked, the credit will be made using the method you specified as the payment method.

The return address is:

Rich & Royal Online Shop
- PVS Logistics Center -
Werner-Haas-Straße 5
74172 Neckarsulm

We cover the return costs for you in Germany and Austria. For a free return, please use the return label included with your package.

The refund will be made using the same method used for payment. Once we receive the return, it will take approximately 3-4 working days.

If you no longer have a return label or have already returned an item from this order, please contact our customer service . They will send you a new return label by email so that you can send your complaint back to Rich & Royal free of charge.

Orders from the online shop cannot be returned, exchanged or complained about in-store.

As soon as we have received and processed your return, we will inform you that it has been received. You will usually receive your refund 3-4 days after we receive your return.

You have the option of creating a free customer account in the Rich & Royal Shop at any time. You can do this after the order process or directly here .

If you have forgotten your password, you can create a new password here and have it sent to you by email. To do this, simply enter the email address you used to register with us under "Forgot your password?".

Of course, at Rich & Royal all customer data is treated strictly confidentially and is not passed on or sold to third parties.

To delete your customer account, please contact our customer service .

You can change and save data such as name and address in your Rich & Royal customer account under “Edit addresses”. You can also specify your main address here.

To change your email address, please contact our customer service .

There is a chance that sold out items will be available again. However, we cannot guarantee this. However, we will be happy to inform you as soon as an item is back in stock. To do this, open the item's details page and select your desired size. Enter your email address in our Back in Stock alarm. You will be notified as soon as an item is available again.

You can find your nearest Rich & Royal retailer using our store locator . Enter your postcode or city in the appropriate field and click on the magnifying glass icon.

Would you like to go directly to a Rich & Royal store? You can find us in the Dorotheen Quartier in Stuttgart.

You can always discover the latest collections and articles using the " New Arrivals " button in the top navigation bar. To receive regular fashion news, trends and inspiration, sign up for our newsletter here free of charge and without obligation. This way you will always be up to date.

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